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What does it take to get a laptop repaired?

Ok my story starts with my laptop well not working. So since it is still covered by warranty I call up PC World, ok 15 minutes in a queue get an answer (not too bad). The guy seems to know what I am talking about make sure that he has my Uni accomidation address so they are to come here to pick it up (it has to go in to get a new hard drive). This is after I inform the bloke that I can run fdisk myself and make a bootable cdrom (he wanted me to take it all the way to pc world just for that!).

Ok resolution, I have to stay in 9am to 6pm on the next day to wait for the courier, ok fair enough.

Next day - did the courier come? No!

So this morning I call up PC world to see what is going on. Answer (after another wait on the phone) I will have to call up the courier - great. So they call me back in like 30mins, not too bad. The courier said they called an no one was around, now I was suspicious of the address, guess what - they went to my home address! Great. So now I have to stay in the house all of Tuesday waiting for them luckily I am a student only doing revision so need to be in the house really.

Still though total incompetence.

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This page contains a single entry from the blog posted on April 8, 2004 11:51 PM.

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