Krioma.net

I finally got my laptop repaired. It was under warranty from PC World, well their PC ServiceCall Customer Support. I have to say that on both occasions I have had to deal with them they have been great. The first time was a bit crap since the guy on the phone wasn't the best and even sent the person to collect it to the wrong address after I explicitly checked that he had my student address as collection. This was over a year ago - turns out that what I thought was wrong was (it was a cylinder in the hard drive).

This time was a different story. I decided to use a different tactic when I called up and I explained exactly what I had done, how I diagnosed it and the steps I'd taken to repair it. So quite quickly the guy agreed with me that it was a faulty DVD-ROM drive. He organised for an engineer to pop by today. I was expecting him not too turn up till late and not to have a phone call off him telling me his ETA (this is what I was promised). I got what I was promised the engineer called me to tell me he would be around just before 11. He was. In ten minutes he had swapped the drive and reset the BIOS and it now works. It is actually working much better than it has for a while so I reckon the drive was causing a secondary problem - not entirely sure what though. I think it is now time for it to be wiped though and a fresh install of Windows will only do it good, though I will have all the random crap that PC World like to put on it.

Oh and they even emailed me to confirm all the details once I had called them, not bad. Overall I am very pleased with their customer service and the call centre wasn't an expensive number either - that's another job done.